Shipping Policy

How much does it cost me to have a Prisma product delivered to my home ?

It is free for all orders worth above Rs.750/- (MRP). We do charge a nominal fee of Rs.50/- + GST, if the order value is less than the said amount.

When will my order get shipped ?

After your payment confirmation, our operations team ensures that your order is shipped within next 48 working hours. Generally, orders received between 10.00 AM of previous day to 9.59 AM of current day, will be taken for shipment processing for that current day.

What is the estimated delivery time ?

It is our policy mandate to have the product delivered to you within 4 working days. There may be circumstances beyond our control where this timeline may get stretched to 7-15 working days of purchase. However, this delivery time assurance cannot be maintained for deliveries to remote areas, non-serviceable areas by our logistics partner, political disturbances, civil disturbances and natural calamity of any kind.

Who will deliver ?

We process the national delivery only through reputed couriers. Right now, “Delivery Logistics” is our preferred logistics partner. If there is no courier service available in your area by this logistics service provider, we will ship your item after finding a suitable courier agency or by India Post.

Are there any hidden costs (sales tax, octroi etc.) ?

Our MRP is all inclusive and no more. There are no extra taxes, hidden costs or additional shipping charges you need to pay while receiving your goods. The price mentioned on the website is the final price. What you see is what you pay.

Does PRISMA deliver internationally ?

Yes. Delivery time and Shipping cost for international deliveries may differ.

Can I change my shipping address after I have placed an order ?

Yes. You can do so by emailing us to, provided your order is not initiated for shipment process.

We reserve the rights to amend all or any of the above policies without prior notice.

Note : Any dispute arising out of transaction/contract with this online store will be referred to Institutional Arbitration Council of Tirupur as per Rules and Regulation of Arbitration Council of Tirupur and the award passed will be binding on us.

In case your queries were unanswered e-mail to us at